Terms of Service

Welcome to Pending Magic. These Terms of Service ("Terms") govern your use of our website and apps. By creating an account or using Pending Magic, you agree to these Terms.

1. Who can use Pending Magic

Pending Magic is built for solo creators and small studios who take on commissioned work — for example cosplay makers, prop builders, custom furniture makers, and other artisan creators — to track jobs and keep clients updated. You must be an adult with legal authority to create and manage a creator account. Your clients don't need an account; they get status updates and can act on a job (like signing a contract or replying in a conversation) through a private tracking link you share with them.

2. Your account

• Keep your account information accurate and your password secure.
• You're responsible for all activity under your account, including actions taken by any collaborators you invite.
• You're responsible for who you share a client's tracking link with — anyone holding that link can view the job's status, and, depending on the link type, act on it (e.g. sign a contract or send a message).
• Tell us right away if you think your account was accessed without permission.

3. Work items and client content

You may add client names and contact details, job details, contract terms, pricing, messages, and other content related to the commissions you track ("your content"). You retain any rights to your content. You give Pending Magic permission to use this content solely to operate and improve the service, including displaying it on the tracking pages you generate for your clients.

4. Data retention and deletion

Pending Magic is not a system of record. It's a working tool for tracking and communicating about active commissions — not a permanent archive, accounting system, or e-signature vault. When you delete a work item, a client, or your account, that data — including contracts, signatures, messages, and the client-facing tracking page — is permanently removed and cannot be recovered by you or by us. Deleting a work item or account also immediately breaks the tracking link for any client still viewing it.

It's your responsibility as the creator to keep your own copies of anything you need for your business, tax, or legal records — signed contracts, invoices, payment confirmations, and message history — before you delete it in Pending Magic.

5. Payments

Pending Magic helps you track payment amounts and mark them as received; it does not process payments or move money on your behalf. Any payment links or instructions you add are provided by you, at your own discretion, and any payment processor you use is subject to its own terms.

6. Acceptable use

• Don't break the law, abuse the service, or interfere with others' use.
• Don't attempt to reverse engineer or bypass security features.
• Only upload content you have the right to use, and don't use client tracking pages to send content unrelated to the commission.

7. Ending or changing the service

You can stop using Pending Magic at any time and may request account deletion. We may suspend or end the service or your access if you violate these Terms or for other legitimate reasons. We may change features or these Terms; if we make material changes, we'll let you know.

8. Disclaimers

Pending Magic is provided "as is." We don't make guarantees about uptime, accuracy, or fitness for a particular purpose, and we don't provide legal advice about the contracts or terms you draft for your own clients. Some features may be in beta and can change.

9. Limitation of liability

To the extent allowed by law, Pending Magic and its affiliates won't be liable for indirect, incidental, special, or consequential damages, or any loss of data, profits, or revenues — including data lost through deletion as described in Section 4. Our total liability for any claim is limited to the amount you paid us for the service in the 12 months before the claim (or $0 if you haven't paid).

10. Governing law

These Terms are governed by applicable laws where Pending Magic operates, without regard to conflict of law principles.

This page is for general information and isn't legal advice.